الشحن والتسليم

At SAMA Lenses, we aim to deliver your order as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

🚚 Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation message from our delivery partner.

⏱ Estimated Delivery Time

Delivery times vary depending on your location:

🇦🇪 United Arab Emirates

Orders within UAE are delivered within 24–48 hours.

🌍 International Orders

Orders shipped outside the UAE typically arrive within 5–6 business days, depending on:

  • Your country

  • Customs clearance

  • Shipping company performance

  • Local delivery conditions

Please note that delivery times are estimates and may vary during peak seasons, promotions, or unforeseen circumstances.

Delivery Confirmation

Our delivery company will contact you directly by phone or WhatsApp to confirm:

  • Your shipping address

  • Your preferred delivery time

Please ensure your contact information is accurate at checkout to avoid delays.

If the courier is unable to reach you, delivery may be postponed or cancelled.

 Incorrect Address Responsibility

Customers are responsible for providing a complete and accurate shipping address.

SAMA Lenses is not responsible for:

  • Delays caused by incorrect addresses

  • Failed deliveries due to unreachable phone numbers

  • Packages returned because of customer error

Additional shipping fees may apply if re-shipping is required.

 Order Tracking

Once shipped, your order will be handled directly by our courier partner.

Tracking details or delivery updates will be provided by the shipping company.

Customs & Import Duties (International Orders)

For international shipments, customs fees, taxes, or import duties (if applicable) are the responsibility of the customer.

SAMA Lenses does not control customs processing times or additional charges imposed by local authorities.

❗ Delayed or Lost Shipments

If your order has not arrived within the estimated delivery timeframe:

  • Please allow an additional 48 hours buffer

  • Then contact our support team with your order number

We will work with the courier to locate your shipment as quickly as possible.

📦 Damaged Packages

If your package arrives damaged:

  • Take clear photos immediately

  • Contact us within 24 hours of delivery

Claims reported after 24 hours may not be accepted.

🔄 Returns Related to Shipping

Due to hygiene regulations:

  • Opened or used contact lenses cannot be returned

  • Only unopened, unused products in original packaging may be eligible

Shipping fees are non-refundable.

 Important Notes

  • Delivery times are estimates, not guarantees

  • Promotional periods may experience longer shipping times

  • Refused deliveries may incur additional fees